MLM Platform FAQ

Click the "Get Started" button on our homepage or Plans page. Fill out the registration form with your basic information, choose your plan, and complete the payment process. You'll receive immediate access to your dashboard upon successful registration.

You'll need a valid government-issued photo ID (driver's license, passport, or national ID card) and proof of address (utility bill or bank statement dated within the last 3 months). This is required for compliance and security purposes.

Account verification typically takes 24-48 hours. You'll receive an email notification once your account is verified. During this time, you can access training materials and familiarize yourself with the platform.

Yes, you must be at least 18 years old to register and participate in our platform. This is a legal requirement for all earning platforms.

Earnings vary based on your plan level, time commitment, skills, and consistency. We do not guarantee specific income amounts. Some members earn a few hundred dollars monthly, while dedicated professional and enterprise members can earn significantly more. Your results depend on your effort and application of our training.

Payment schedules depend on your plan: Starter members receive monthly payments, Professional members get weekly payments, and Enterprise members can customize their payment schedule. Once you reach the minimum withdrawal threshold ($50), you can request a payout through bank transfer, PayPal, or other available methods.

The minimum withdrawal amount is $50. This helps us manage processing costs while ensuring you can access your earnings regularly.

Bank transfer withdrawals have a standard $2 processing fee. PayPal withdrawals incur PayPal's standard transaction fees. All fees are clearly displayed before you confirm your withdrawal request.

Your dashboard provides real-time tracking of all earnings, including task completions, referral commissions, and bonuses. You can view detailed reports, transaction history, and download statements for your records.

Professional and Enterprise members can earn commissions by referring new members. When someone registers using your unique referral link, you earn a percentage of their registration fee and a portion of their ongoing earnings. Our multi-level structure allows you to earn from multiple tiers of referrals.

Commission rates vary by plan level and referral tier. Professional members earn 10% direct referral commission plus 5% from second-tier referrals. Enterprise members earn 15% direct, 7% second-tier, and 3% third-tier commissions. Detailed commission structures are available in your member dashboard.

No, there is no limit to the number of people you can refer. However, we maintain strict quality standards and monitor for any violations of our terms of service.

The referral program is available for Professional and Enterprise plan members. Starter members can upgrade to access these earning opportunities at any time.

We accept members from most countries worldwide. However, we must comply with international regulations and cannot accept members from certain restricted jurisdictions. Check our registration page for your country's eligibility.

Yes, our platform is fully responsive and works on smartphones, tablets, and desktop computers. You can complete tasks, check earnings, and manage your account from any device with internet access.

We support all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for the best experience.

Yes, we use industry-standard encryption (SSL/TLS) to protect all data transmission and storage. We comply with international data protection regulations and never share your personal information with third parties without your consent.

You can reach our support team through the contact form on our website, via email at support@earnpro.com, or through the support ticket system in your member dashboard. Professional and Enterprise members also have access to priority phone support.

Email and ticket support is available 24/7. Live chat support is available from 8 AM to 10 PM EST, Monday through Friday. Professional and Enterprise members have access to 24/7 priority support.

Yes, you can request account closure at any time. If you're within the 30-day money-back guarantee period, you may be eligible for a refund. After 30 days, registration fees are non-refundable, but you can withdraw any earned funds before closing your account.

We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days, contact our support team with your reason for requesting a refund. Refunds are processed within 7-10 business days. Terms and conditions apply.

To maintain active status, you must log into your account and complete at least one activity per month. Accounts inactive for 6 months may be suspended. You can reactivate a suspended account by contacting support.